Business Accessibility Support Solutions
Accessibility From 360 Direct Access Goes Beyond Basic Accommodations.
Members in the Deaf, DeafBlind, DeafDisabled, Hard of Hearing communities have varying needs to have an equitable experience in a variety of situations. Offering multiple solutions, customization, and continually innovating to achieve access for all, means our work never ends.
Our Solutions
Our solutions empower you to capture a multi-billion dollar consumer base and build a truly inclusive workplace.
Our full-service approach includes all of the following accessibility support services on top of our secure, Deaf-designed video platform available to lease or with a turnkey live customer support system for the Deaf and Hard of Hearing community, with trained, ASL-fluent representatives.
The result? A supercharged brand, reduced expenses, seamless accessibility for Deaf customers and employees, and a powerful position at the forefront of compliance and market leadership.
Comprehensive Sign Language Interpreting Services
- In-Person (Conferences & events only)
- Pre-Scheduled
- On-Demand VRI (for corporations B2C)
Professional Content Sign Language Translation Services
Deaf Culture & Sign Language Training for Organizations
(For corporations only)
Accessibility Consulting Services
(For corporations only)
Quality of Interpreters is Important to Us
We rely on interpreters every day—whether it’s for meetings, making phone calls, or chatting with hearing individuals. However, we understand that finding a skilled interpreter can be incredibly challenging. In today’s market, the demand for qualified interpreters far exceeds the supply, making it a constant struggle.
For many, getting a reliable interpreter feels like a gamble. In some cases, the odds of finding a great interpreter may be as low as 3 in 10, or at best 5 in 10 if you’re lucky. Unfortunately, many Deaf individuals have come to accept this reality, often resorting to "code switching"—adapting their communication style to ensure the interpreter can deliver a “good enough” message. This means they are not fully in their element or able to communicate fluently in their native language, which can be frustrating for both Deaf and hearing participants.
At 360 Direct Access, we address this issue head-on by collaborating with Deaf-led companies and leveraging our expertise to vet interpreters thoroughly. Our goal is to ensure the highest standards of quality and professionalism, providing interpreters who deliver exceptional communication experiences. This not only reflects positively on the brands we work with but also fosters loyalty and keeps customers coming back.
Video Remote Interpreting On-Demand at Static Locations
Your customers can access an interpreter immediately through our partner Convo’s service, ConvoNow, providing seamless video remote interpreting (VRI) services to communicate with hearing staff. A quick QR scan connects them to a live interpreter wherever they are.
The Value of the Broader ASL-Based Economy
The value of accessibility for the Deaf and hard-of-hearing community goes far beyond compliance—it’s a strategic investment in an underserved yet highly impactful segment of the economy. According to groundbreaking research led by Gallaudet University faculty and their allies, the U.S. sign language economy is valued at an estimated $3 billion to $10 billion annually.
$1.4B
Sign language interpreting services
$500M
FCC investment in video relay services
$575M
Deaf schools and educational programs
$313M
Postsecondary and vocational rehabilitation transition services
$250M
Video relay interpreting services
$114M
Early sign language acquisition education
$37M
K-12 public education ASL classes
$25M
Early Intervention (ages 0-5) signing classes and materials
Additionally, accessibility drives other major economic contributions, such as sign language education at mainstream schools (~$7.8 billion) and the business revenue generated by hundreds of Deaf-owned businesses and nonprofits across the United States.
Accessibility isn’t just the right thing to do—it’s a smart business decision that aligns with the needs of a diverse, interconnected marketplace.
By investing in accessibility solutions, corporations have an opportunity to tap into this robust, growing economy while fostering inclusivity and innovation. Accessibility investments—whether in technology, services, or workforce support—translate into better engagement, stronger brand loyalty, and enhanced social impact.
Get in touch today and transform the way your company connects with the Deaf community.
