Accessible Technology Solutions
Revolutionizing Customer Experiences with Our WebRTC Platform
At 360 Direct Access, we’ve built a WebRTC platform specifically designed for Deaf and hard-of-hearing customers.
As members of the Deaf community ourselves, we understand the unique challenges and needs of our customers, allowing us to create a platform that truly enhances accessibility and communication.
HIPAA Compliant
PCI DSS Compliant
SOC 2 Type 2 Compliant
GDPR Approved
Disability:IN Certified Disability-Owned Business Enterprise (DOBE)
ISO Compliant
Federal Communications Commission (FCC) Approved DVC Entity
Our WebRTC platform transforms your website into a seamless point of engagement, delivering exceptional customer experiences through innovative features and technology.
Video Platform Leasing & Licensing
State-of-the-art platforms designed with accessibility in mind
Real-Time AI Transcriptions & Multilingual Translation Services
English-to-text transcription with automatic translation into multiple languages
Sign Language Recognition Software Solutions
Cutting-edge technology that bridges communication gaps
Sign Language Avatars & SignBots
Innovative tools for effortless customer interactions
Why Our Accessible WebRTC Platform is the Best in the World
Embed Anywhere
- Highly customizable, easy to embed within minutes on any website.
- Tracks and builds a unified customer experience for better engagement.
- Integrates video as a fundamental communication layer, delivering meaningful interactions.
Connect Instantly
- Connect customers to agents in seconds.
- AI agents are scalable, ensuring support at any time.
- Provides a highly immersive, personalized experience, with AI agents seamlessly working alongside human agents.
Unleash AI Capabilities
- Captures and unlocks unstructured data, generating valuable insights.
- Enhances productivity through AI-driven automations.
- Integrates RAG (Retrieval-Augmented Generation) to create tailored AI agents for specific needs.
- Reduces staffing needs while improving CSAT (Customer Satisfaction Scores).
Built for the Future: Agentic AI Collaboration
Our platform introduces Agentic AI, the future of customer experience. By combining the capabilities of AI-powered support and human sign language fluent agents, we ensure seamless collaboration that enhances productivity and delivers superior live, 1:1 video experiences.
Multimodal AI Support
Combining text and video for an inclusive and comprehensive customer experience.
Live Video-Based Engagement
Realistic product demonstrations, showcasing size, functionality, and appearance in real time.
AI-Driven Product Assistance
AI agents address detailed product questions, clarify customer doubts, and provide tailored recommendations to reduce return rates.
With us, you get more than a service provider—you get a partner dedicated to making inclusivity effortless and impactful.
With our WebRTC platform, your business gains a powerful tool to redefine customer engagement, reduce operational costs, and foster accessibility and inclusivity. Whether through live video support, personalized AI recommendations, or seamless human-AI collaboration, our platform empowers your business to exceed customer expectations while creating meaningful experiences for all.
Get in touch today and transform the way your company connects with the Deaf community.
