About 360

As a Deaf-owned organization and certified disability-owned business, we fully understand the technical, cultural, accessible options that the Deaf community needs and wants.

From recruitment of strong deaf candidates, to managing and quality assurance of deaf representatives, training in sign language, and more, we are the experts because we live these experiences.

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Our Mission

360 Direct Access elevates the customer experience through accessible solutions that connect organizations with Deaf and hard-of-hearing customers.

our vision

A world where every customer experience is effortless.

Our Values

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Accessibility

We believe in equal access to information and opportunities, and are committed to breaking down barriers and creating an inclusive world for all customers.

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Inclusivity

We foster a sense of community and belonging, celebrating diversity and promoting an environment where everyone feels welcomed, respected and included.

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Direct

We believe in clear, direct communication, and are committed to providing natural language experiences that eliminate confusion, reduce complexity and ensure understanding.

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Innovation

We are driven by a passion for innovation and creativity, constantly seeking new and better ways to meet the evolving needs of our customers and improve their experiences.

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Authenticity

We believe in being true to ourselves, our values, and our customers, and strive for authenticity in all our interactions, communication, and products.

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Empathy

We prioritize empathy and understanding, putting ourselves in our customers' shoes, and seeking to understand their needs, challenges, and aspirations.

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Customer-Centricity

We put our customers at the center of everything we do, making their needs and satisfaction our top priority, and working to create a customer-first culture within our organization.

meet the team

A Team Committed to Accessibility, Innovation, and Impact

Our diverse team brings deep expertise in communication technology, user experience, and AI—united by a shared mission to create seamless, human-centered solutions for Deaf and hard-of-hearing communities. We're not just building tools—we're building connections that matter.

Strategy Team

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Craig Radford

CEO & Co-founder
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Vannessa LeBoss

CDO & Co-Founder
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TraciAnn Hoglind

senior VP of Marketing
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Brandon Dopf

senior VP of Customer Success
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Shashank Singh

Chief Technology Officer
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Roi Ewell

Chief Strategy Officer

Execution Team

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Sam Farley

VP of business development
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Scott Ready

vp of business development
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Wing Butler

vp of business development
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Michelle Morris

Customer Engagement Manager
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Jeffrey Courtney

Customer success manager
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Kassi Bretag

Team Coordinator

Operations Team

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Alyssa Vela

Customer Support Representative
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Anna Wood Jacobowitz

Customer Support Representative
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DJ Garrison

Customer Support Representative
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Ilan Ben-Moshe

Customer Support Representative
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Joseph Pfaff

Customer Support Representative
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Kalib Jones

Customer Support Representative
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Olu’Quea Siffre

Customer Support Representative
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Richard Jordan

Customer Support Representative
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Taylor Radford

Customer Support Representative

Sales Support Team (Canada)

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Lisa Anderson

Business Development Representative
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Oliver Luehr

Business Development Representative

Advisory Team

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Mariah Ramos

Advisor
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James Ashworth

Advisor
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Charles McFadden

Advisor
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We will support you with exceeding your accessibility goals in 2025.

There are solutions for the Deaf and hard of hearing community that you can tap into. Get in touch today and transform the way your company connects with the Deaf community.

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