sign language contact center

Customer Service Outsourcing On-Demand

Delivering exceptional service that ensures clarity and understanding.

180º

Starter Plan

$750/month

Perfect for small businesses or teams getting started with accessible customer service. Includes essential tools for call support, agent training, and customer engagement.

270º

Growth Plan

$2,000/month

Designed for growing companies that need multi-agent support, deeper insights, and better integrations. Unlock more tools, collaboration features, and customization.

360º

Enterprise Plan

Contact Us

Tailored solutions for large teams and high-volume support. Includes full system integrations, deep brand customization, and priority support. Let’s build your ideal contact center.

Plan Features

Quality Assurance Program

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180 days of call & data retention, reporting on call metrics/KPIs

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Recruitment, training, & staffing

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Website widget for one-click connection

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SignMessage for busy/after hours support

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Screen sharing & ability to add attachments

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Multi-Agent Support

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Call Monitoring & Post-Call Surveys

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Live video chat & text chat in-call

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Ability to register your business number to directly route deaf callers

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Realtime call, email, and Slack notifications

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Multi-Language UX

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Pre-Recorded Welcome/Hold/After-Hours signed videos

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Supports multiple companies (e.g. 1 agent for 7 businesses)

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General product/service knowledge, common scripts

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Supports several companies (e.g. 1 agent for 3 businesses)

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Custom Notifications

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SSO, CRM, & E-Commerce Integrations

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API Integrations & Deep Customizations

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Deep brand training, custom workflows, tone & culture alignment

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Branded greetings, customized scripts, wear logo/uniform if applicable

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24/7 Technical Support Available

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Private Cloud (optional)

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bonus enterprise features

Add on to your customer service plan to maximize our services and your business reach.

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B2B

A blue circled check mark as a bullet point for B2C

B2C

A blue circled check mark as a bullet point for Lead Generation

Lead Generation

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Collections

A blue circled check mark as a bullet point for Outbound Support

Outbound Support

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Sign Agentic AI

bonus enterprise features

Add on to your customer service plan to maximize our services and your business reach.

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B2B

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B2C

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Lead Generation

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Collections

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Outbound Support

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Sign Agentic AI

Current Sign Languages We Provide Support For

World map in small light grey dots on a light blue background. Countries with sign languages that we support are highlighted in blue dots including ASL, BSL, ISL, LSQ, and LSM.
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Coming Soon: Japanese Sign Language

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LSQ

(Quebec Sign Language)

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ASL

(American Sign Language)

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LSM

(Mexican Sign Language)

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BSL

(British Sign Language)

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LSF

(French Sign Language)

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ISL

(Indian Sign Language)

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Auslan

(Australian Sign Language)

Want more? We’re constantly working to add sign languages to our services. 

Why a Sign Language Contact Center?

At 360 Direct Access, our core services focus on sign language contact center and staffing solutions, as well as accessibility technology services that empower businesses to thrive. We offer customizable dedicated or shared live support options based on call volumes, and AI-driven enhancements for seamless, equitable communication. With a secure video platform and intelligent signing widgets, we create an inclusive, efficient, and fully accessible sign language and transcription contact center experience.

outbound sales generation

Connecting your business with new opportunities through direct communication.

Our approach to outbound sales generates significant results by leveraging ASL-fluent representatives and direct video communication on our innovative platform. We establish immediate rapport and trust with customers leading to faster lead qualification and stronger relationships from the initial outreach to effectively boost your outbound pipeline.

More Than Just a Service

Expanded use of the DVC alternative could greatly increase its benefits, as sign language users make thousands of calls weekly to federal government support lines. 

For example, according to data maintained by the TRS Fund administrator, over a recent 12-month period:

The Social Security Administration’s consumer support line (800-772-1213) handled 

153,971 VRS calls,

totaling 4,842,479 minutes

The United States Postal Service consumer support line (800-275-8777) handled

29,122 VRS calls, 

totaling 450,191 minutes

The Internal Revenue Service hotline (880-829-1040) received

19,882 VRS calls,

totaling 241,620 minutes

A card that says 'the social security administration's consumer support line ( 800-772-1213 ) handled 153,971 VRS calls, totaling 4,842,479 minutes

The Medicare hotline (800-MEDICARE) received

21,550 VRS calls,

totaling 377,707 minutes

The Direct Express consumer support line (888-741-1115), offered by the U.S. Department of the Treasury, handled

137,326 VRS calls,

totaling 453,278 minutes

Inbound Answering Services

Providing prompt, professional responses to keep your customers engaged.

We offer customizable subscription plans to build a service that best supports your customer service needs.

With us, you get more than a service provider—you get a partner dedicated to making inclusivity effortless and impactful.

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We provide comprehensive accessibility support to meet your unique needs. This includes offering highly qualified interpreters to ensure seamless communication between Deaf and hearing individuals, expert guidance on accessibility compliance, and tailored solutions to help your organization exceed accessibility standards. 


Get in touch today and transform the way your company connects with the Deaf community.

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image of 360 direct access elements